For years, companies put all their effort into providing their customers with an excellent experience. And they forget or ignore their own employees’ experiences – intentionally or unintentionally. But as technology evolved, businesses own HRMS Software Solutions to better the employee experience.
Further, the Employee Experience is a concept that focuses on the employee’s well-being, greater motivation, involvement, and therefore, productivity. Let’s learn how HR management tools can help in improving employees’ performance and experience!
What is the Employee Experience?
The Employee Experience or EX is a perception a worker has about their relationship with the company. The perception may include all the interactions they have throughout their employee life cycle.
It’s important to identify the “moments” an employee is going through to take better action to improve their experience. Businesses select specific techniques or methodologies and involve people to boost employee engagement. Remember, it’s not just HR or HRMS software solutions duty. When an employee feels empowered and satisfied, they can promote their company too.
Why is the Employee Experience So Important?
Undoubtedly, the Employee Experience has a considerable impact on the operation of a business.
Negative Impact
When employees “are not having a good time” as team members, they will not perform at their best. It will negatively affect business activity.
Positive impact
Another completely different scenario is when employees feel fully identified and are satisfied with their working conditions and work environment.
Then their motivation and commitment grow. This leads to a significant improvement in their behaviour, internally and externally, and they may even act as a “brand ambassador”. Ultimately, it takes care of and improves the company’s image with current customers.
Benefits of Seeking the Employee Experience through HRMS Software Solutions
Although we can realize the benefits of supporting the Employee Experience by knowing its impact. Other advantages stand out that start from the same premise: linking the worker’s integral well-being with the company’s competitiveness.
These employee experience benefits can be seen from both the employee’s perspective and the HRMS Software solution’s perspective.
Benefits for the workers
Attending to the experience of collaborators throughout their stages as members of a company can provide them with benefits:
- Professionals because they feel fulfilled with their positions and they enjoy them.
- Economic if the remuneration is fair and allows them to sustain their life project.
- Physical and mental to face their work challenges, but also those of each of the areas of their life.
- A healthy and collaborative organizational culture partly drives social well-being.
Benefits for the company
Having an ambassador for each employee can improve employee experience and help to achieve the organization’s financial objectives. Below are some additional benefits that can be seen during the implementation process:
- Less rotation
- Better communication and work environment.
- More innovation and employee involvement.
- Improved customer service, more cordial and exhaustive.
- The connection between Employee Experience and Customer Experience
Have you heard the phrase “Take care of your workers as you would like them to take care of your customers”?
After getting them, gaining customer loyalty is a priority for most companies. But any efforts made in favour of the Customer Experience would fail if the same attention is not paid to the Employee Experience.
What are the Objectives of the Employee Experience?
To achieve the objectives of the Employee Experience strategies throughout the journey as an employee, they must meet the following objectives:
- Address key situations that employees are going through and whose management is decisive for the company (selection, incorporation, promotion, termination of the employment relationship, etc.)
- Know the needs and motivators of the workforce through the constant collection and analysis of information. Not only as part of the actions to reduce turnover but also to project into the future.
- Support the satisfaction and commitment of workers to impact their productivity positively.
- Avoid conflicts or situations that the HR department must attend to, generating work overload.
How to Improve the Employee Experience?
We have already seen what it is, what its impact, benefits, and objectives are, but… how can we ensure that employees feel fully connected to their professional activity?
We share some recommendations that every company should put into practice:
Make sure you choose the right profiles for each position.
Not only is it to ensure a good incorporation and organizational climate but also for the correct development of the collaborator, choosing the candidates correctly is essential to benefit their adaptation and their perception of well-being.
The recruitment and selection module in the best HRMS software solutions not only streamlines this process but also makes it more efficient and increases the chances of finding the most suitable candidates.
Provide the right tools
As part of your onboarding process, it is necessary to provide employees with the necessary material tools, but it is also essential to guide them and share all the information necessary to carry out their activities.
It is also important to provide them with the necessary information to join the new space and the new team: who is who, or things as basic as the dressing room or dining room rules.
Let them know that what they do matters and impacts the operation of the business
Achieving the organization’s objective with that of the workers is essential to create a sense of belonging, involving them in something they believe in and must strive for, even creating an emotional connection with the company.
It is also important that they know that, regardless of their position or responsibility, their daily activities help the organization’s overall objectives.
One way to do it is through disseminating the company’s philosophy and even with dynamics with which they share the progress in the indicators of the members of each team. Something for which, without a doubt, a corporate social network is extremely useful.
Meet them! Gather relevant information
To make accurate decisions, it is best to have data and information to support them. For this, you should have information about your employees, their opinions, and their expectations. It is essential, why…Who better than themselves to know what they need to improve their well-being?
With the NYGGS HRMS Software Tool, you will be able to know exactly the needs or preferences of your staff and support engagement strategies that reward their productivity either with growth opportunities or any incentive that generates loyalty and retention.
Promotes respect
For employees to express themselves freely, they need to be confident that their opinions are respected.
An environment where teasing is allowed or simply where opinions are limited, breeds demotivation, frustration, demotivation, or even anger. The means through which they can express themselves can always be implemented in case they have an idea of how to improve the environment or a specific case affecting the favourable organizational environment.
Conclusion
High-performing employees like to have the autonomy to perform their tasks in a healthy environment, as well as to feel responsible for their activities.
They also encompass personal, familial, social, and financial well-being, all of which require specific attention from the leader responsible for Employee Experience strategies.
Request a demo to find out how NYGGS HRMS software solutions can help you learn about specific aspects of your organization and improve the experience of your employees!